The idea behind this charge is to reward the courier company for any time spent by the courier not actually driving.
The charge is usually waived if a courier is kept waiting for less than 15 minutes.
If the wait is longer than 15 minutes, usually the charge is then made for that 15 minutes and for every subsequent minute thereafter.
Not charging for anything less than 15 minutes allows your customers a little “free” time to make the consignment available, and prevents unnecessary ill feeling being created when the invoice arrives.
If a courier job is pre-booked…
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