Currently Browsing: Courier Operations Manual
How to get quotes for your courier work on mtvan
Posted by Tim Gilbert in Courier Operations Manual on Mar 10th, 2010 | 0 comments
There’s a useful tutorial video here, on how to add a courier booking to mtvan. You can use this to post work on the courier work exchange, or to use the invoicing system on mtvan, or both.
mtvan is a courier freight exchange, where people who have courier work that needs covering can look for people with vans who can offer good prices to do the work.
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Giving out the courier work
Posted by Tim Gilbert in Courier Operations Manual on Feb 14th, 2010 | 0 comments
The job has arrived on your control desk. Now you need to find the right courier to give it to.
Remember a first class service to the customer is your overriding concern and arranging a quick pick-up time on the job/s is the first priority with which you should concern yourself.
It is common sense that the closest available courier to the collection point is the one who is most likely to achieve the fastest pick-up time and this is the basic policy which should govern your decisions about which of several couriers you allocate to a particular job.
There are however other factors which need to be...
Courier waiting and loading time
Posted by Tim Gilbert in Courier Operations Manual on Feb 14th, 2010 | 0 comments
The idea behind this charge is to reward the courier company for any time spent by the courier not actually driving.
The charge is usually waived if a courier is kept waiting for less than 15 minutes.
If the wait is longer than 15 minutes, usually the charge is then made for that 15 minutes and for every subsequent minute thereafter.
Not charging for anything less than 15 minutes allows your customers a little “free” time to make the consignment available, and prevents unnecessary ill feeling being created when the invoice arrives.
If a courier job is pre-booked…
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Other stuff in Tony’s Guide – the book
Posted by Tim Gilbert in Courier Operations Manual on Dec 30th, 2008 | 0 comments
The ebook (pdf) of Tony’s Guide covers all this and more:
What to do when you’re kept waiting
What sort of insurance do I need to be a courier?
What are the risks of becoming a courier?
Drivers’ Hours
Going It Alone
Starting your own courier operation
How to get courier work
Writing sales letters that work for you
Finding out what your customers want from you
Sending out sales stuff that works
Easy ways to get appointments to see people to get courier work
How to get more courier work for the same amount of time effort
Sample sales letters
How much should you charge?
How to play to...
